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"Faultless service & great customer experience. I'm recommending them to
everyone I know."

Lynn Chan, Jan 2020

"Excellent service,
fabulous contact.
You know what's happening all
along the journey of your
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Tony Hassall

"The future in selling
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Thomas Curran

Update on Covid-19

During this time of unprecedented change, it’s vital that we stay connected and help each other feel safe and secure. While our mission is to redefine the way you move, our top priority is the safety and well-being of our customers, staff, and partners.

Last updated 9th October 2020

Buying and selling property during the Coronavirus outbreak

Under current guidelines, you can now buy, sell, and move home. But it’s completely natural to have questions about the process. We’re here to answer those questions and to reassure you that we’re doing everything to help you buy and sell your homes safely.

What does this mean if I am in the process of buying or selling a house?

At the moment, all activities involved with buying, selling, and moving are allowed by the government: including viewing properties, surveying, conveyancing, and moving. You can see the latest government guidelines here.

But we’re still adapting and the circumstances continue to change on a daily basis, so we’re asking our customers to be flexible. This may mean doing some steps virtually or allowing more time for a home sale in the case that anyone involved develops symptoms. 

If anyone in your household is self-isolating or displaying symptoms of coronavirus, then you should not be progressing with a house sale until it is safe for you to do so.

What if my area is having a local lockdown?

Good question. There has been some confusion around what is and isn’t allowed during a local lockdown — and if you're in a "high risk" or "very high risk" area. For some things, the rules can vary based on where you live. But moving home is still allowed, as the government explains in their guidance.

So you can move during a local lockdown, at least at the moment — you can always put in your postcode to find the exact goverment guidance where you are right now — and we’ve put safety precautions in place, which we’ll talk about in a minute. 

Of course, whether or not you want to move is up to you — you need to use your judgement. We offer virtual services at many points along the moving journey, so you can do virtual valuations and virtual viewings, but it’s still down to what you feel comfortable with. You may want to hold off until your area is released from lockdown — and that’s OK, too. 

What does this mean if I want a valuation? 

We can still value your home and get you on the market, simply book a valuation to get started. Valuations will be carried out virtually wherever possible, using apps like Whatsapp, FaceTime, or Zoom. If you’re not sure how to use them, we can talk you through it. 

We can carry out physical valuations and photography visits when needed. Our Strike agents and homeowners must follow the government guidelines for in-person valuations: 

  • Clean your hands immediately before and after the visit

  • Minimise contact with surfaces during the visit and clean surfaces and door handles afterwards

  • Leave internal doors open and keep spaces free of clutter

  • Restrict the number of people present, if at all possible

  • You should wear a face mask (Strike agents will always be wearing a face covering)

We also would recommend staying at least six feet apart, as per the government guidelines.

What does this mean if I want to list my property?

If you’re looking to sell your home, we’re happy to list your property and get started. But we also understand that things are changing and you might not be sure if this is the right time for you to sell. Your Strike agent will talk you through the current market and what you’re looking for from a home sale, to work out what’s in your best interest. 

Can property viewings take place?

Yes, property viewings are now permitted by the government, as per latest guidance

Although you can have in-person viewings, our advice is still to carry out viewings virtually wherever possible. Simply book a viewing through the website and use our messaging facility to arrange it. If it’s a hosted viewing, just reach out to Strike and we’ll help arrange a virtual session. 

Physical viewings should only be carried out if necessary — and if both the seller and buyer agree to follow the government guidelines. At the moment, open house viewings should not take place.  

It’s important that everyone follows government guidelines for all in-person viewings:

  • Maintain a minimum of 2 metres distance from others wherever possible

  • Clean your hands immediately before and after the viewing

  • Minimise contact with surfaces during the visit and clean surfaces such as door handles afterwards

  • Leave internal doors open and keep spaces free of clutter

  • Restrict the number of people present, if at all possible

  • Limit viewings to only two households inside at any one time

  • All viewers should wear a face covering (Strike agents will always wear one)

If you’d prefer not to host viewings yourself, we offer a hosted viewings service. Please contact us if you’d like to find out more.

What is Strike doing to protect against Covid-19?

We’re doing everything we can to put your safety first. In addition to the government guidelines, we’ve put some procedures in place to protect our customers — and the Strike family. 

  • New reporting procedures for agents with any sign of symptoms or exposure

  • All agents must travel alone, even when going to the same location

  • All agents must sanitize their hands before and after a viewing

  • All agents will wear a face mask to any in-person valuations or viewings

  • Agents carry antiviral wipes for any equipment or door handles

  • Agents are instructed to leave a property immediately if they see anyone presenting symptoms

Agents are not allowed to attend any in-person viewings or valuations if they feel ill — and we urge all customers to cancel any meetings if they are unwell. 

What if you need some mortgage advice?

We know that this has been a tough time for a lot of people financially — if you have any mortgage questions or concerns, we’re here. Our current mortgage our team is available at the end of the phone. We provide free advice — and can also help with your protection and insurance needs. Just visit our website or give the team a call on 0333 103 8366 to speak to a fully qualified adviser. 

We appreciate that Covid-19 has made moving house more complicated. If we haven’t answered your questions or if you have any concerns, please don’t hesitate to reach out. You can email info@strike.co.uk or call us on 0370 218 7702. We’re always here to listen.